Refund Policy
Last updated July 13, 2026
Because a donation involves real money that we forward on to a charity, refunds work differently depending on where in the process your donation is.
Before Your Donation Is Disbursed
Every donation goes through two steps: your card is charged via Stripe, and then the donated amount (minus our platform fee) is sent to your chosen charity via Pledge. If the second step hasn't happened yet — for example, if your donation shows a status other than “Completed” in your account — contact us and we'll review a refund of the Stripe charge.
After Your Donation Is Disbursed
Once your donation has been sent to the charity (status “Completed”), it is final and non-refundable. This matches how charitable donations generally work — the money has already left our platform and been sent onward to support the cause you chose.
Failed or Stuck Disbursements
If your card was charged but the disbursement to your charity failed for a technical reason (status “Disbursement Failed”), your donation was not completed. We work to resolve these automatically; if we're unable to complete the disbursement within a reasonable time, we'll refund your original charge.
Requesting a Refund
To request a refund review, reach us through our contact page with your donation date and the email address you donated with.